Branch

Terms of use

LEGAL AFFAIRS

OWNER: DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, vl. Natalia Božena Zielinska

Vladimira Nazora 9, OGULIN, 

OIB/VAT number: 23198050704

TERMS OF SALE

These Terms of Sale define the process of ordering, payment, delivery, return and reclamation of goods offered on the website www.winestorecroatia.com.

The Supplier (Seller) is DOTA, OBRT ZA POSLOVNO SAVJETOVANJE.
The Buyer of goods is a visitor to the online store who selects at least one product, puts it in the cart, pays by credit card, e-banking or by bank transfer (payment slip) at the bank (or at the post office or FINA) and sends the order to the Seller.

The buyer is enabled to purchase all products available in the online store on the Seller's website at www.winestorecroatia.com.

The prices in the online store include VAT.

The currency is the EURO (EUR).

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, vl. Natalia Božena Zielinska (Vladimira Nazora 9, OGULIN, OIB/ VAT number: 23198050704)  is the owner of the website www.winestorecroatia.com .

Order procedure

Ordering goods is possible 24 hours a day, 7 days a week. Goods are ordered by filling in the electronic form available in our online store. In the case the Seller is not able to deliver all the ordered items, he will deliver the ones he can, and will inform the Buyer in writing about the delivery deadline regarding the rest of the ordered items.
The Buyer has a right to accept or cancel the delivery of the remaining items.

Payment options

Online card payment

You can pay for your order with an online payment card. This is a practical and secure way of cashless payment. We currently accept VISA, VISA Electron, Maestro and MasterCard credit cards via the PayU system.

Bank transfer 

You can also pay for your order via internet banking. We will send the information required for payment via electronic banking to your e-mail address. You can make the payment within 3 days of placing your order. 

Make sure to fill in all the necessary information, especially the reference number (“poziv na broj”), because otherwise the procedure may be extended. We will send you the shipment only after we register the payment on our account.

Conversion statement (in the case of payments from abroad)

All payments will be made in EURO. When your credit card gets charged, the same amount is converted into your local currency according to the valid exchange rate list of the card issuer.

Returns and complaints

The above stated Terms, as well as individual Terms of Sale regarding certain products, represent the offer made by  DOTA, OBRT ZA POSLOVNO SAVJETOVANJE  for concluding the Contract. When the Buyer accepts these Terms by registering at the online store and finishing the order or by other actions determined by these Terms, the contract between the Buyer and the Seller is considered binding, in accordance with the Terms of Sale stated in this document.

The subject and commercial purpose of the Contract is the purchase of the selected products or services through the online store owned by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE and the payment of an appropriate fee - the price of the product or service. The contract is concluded by means of remote communication (Contract concluded at a distance) through printed advertising materials containing the purchase order, via telephone with and without human mediation and via Internet.

The contract comes into effect and becomes binding from the moment the Buyer  accepts the offer made by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE  in one of the following ways:

  1. by selecting the payment and completing the order as a registered user of www.winesofcroatia.com,
  2. by selecting the payment and completing the order as a guest user www.winesofcroatia.com

a) In the process of registration or creation of an account, the user is obliged to choose a username or nickname under which he will receive services, as well as to choose a password and provide a valid e-mail address. All information required to register or create an account must be accurate and, by which it is strictly prohibited to submit personal data belonging to someone else.

b) The registration or the user account are created for one person only and it is not allowed to share the registration or user account data with third parties. The user is obliged to protect the information regarding his password and user account. Using of someone else's registration data or account is not allowed.

c) In the case of violation of the provisions of the Terms stated in this Chapter, DOTA, OBRT ZA POSLOVNO SAVJETOVANJE  reserves the right, in its sole discretion, to terminate the registration or user account of the User, without obligation to compensate the user for any cost or damage.

d)  Registration (the one that includes the payment of a service) is considered to be a conclusion of the Contract between DOTA, OBRT ZA POSLOVNO SAVJETOVANJE and the User as a Buyer of goods and services.

e) The Contract will enter into force upon registration of the User, ie from the day when the User accepts the offer for concluding such Agreement.

f) After concluding the Contract, the user will be provided with: a certificate of the concluded Contract, ie a pre-contractual notice referred to in the Article 57, paragraph 1 of the Consumer Protection Act (Narodne novine, nr. 41/2014); these Terms of Sale and a notice of the user's right to unilateral termination of the Contract with the form required for the unilateral termination of the Contract referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.

g) The user may unilaterally terminate the Contract within 14 (fourteen) days without stating a reason. The user has no right to unilaterally terminate the Contract:

- if the service has been fully performed and the performance has started with his explicit prior consent and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if the service is fully performed,

- if the subject of the Contract is sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery,

- if the subject of the Contract are the goods which, due to their nature, are inseparably mixed with other things after delivery,

- if the subject of the Contract is the delivery of sealed audio or video recordings, or computer programs, which are unsealed after delivery, and

- if the subject of the Contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications.

In order to exercise the right to unilaterally terminate the Contract, the User must notify DOTA, Business Consulting, of his decision to unilaterally terminate the Contract before the deadline by sending an unequivocal statement by post (on the address: DOTA, OBRT ZA POSLOVNO SAVJETOVANJE , Nazorova 9, Ogulin), or by e-mail to winestorecroatia@gmail.com, in which he needs to  state his name and surname, address, telephone number, fax number or e-mail address.

The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the goods subject to the Contract are handed over to the User or a third party designated by the user, who is not a carrier.

If a service is the subject to the Contract, the deadline is 14 (fourteen) days from the conclusion of the Contract.

If the user unilaterally terminates the Contract, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the day when DOTA, OBRT ZA POSLOVNO SAVJETOVANJE business, receives the customer's decision on unilateral termination of the Contract, unless the customer has chosen another type of order, under the condition that it is not  the cheapest standard order offered.

The refund will be made in the same way as the User made the payment. In the case that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. DOTA , obrt za poslovno savjetovanje can only refund money after the goods have been returned to it or after receiving a proof that the goods have been sent back.

The user is obliged to deliver the goods or send them to the address DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, NAZOROVA 9, OGULIN, without undue delay, and in any case no later than 14 (fourteen) days from the day when obrt za poslovno savjetovanje sent its decision on unilateral termination of the Agreement. The direct costs of returning the goods must be borne by the user. 

The user is asked to contact winestorecroatia@gmail.com before the termination in order to be explained the procedure for returning the goods.

The user is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

If, at the request of the user, the service started during the unilateral termination period, the user is obliged to pay DOTA, for any impairment of the goods, an amount proportional to what was delivered by the time the user notified DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, about unilateral termination.

You can request termination of the contract by sending an e-mail at winestorecroatia@gmail.com

h) In the case of material defects, the Seller is liable for material defects of the items he sells on his website, in accordance with positive regulations, especially the Code on Obligations of the Republic of Croatia.

If the Buyer notices a visible damage of the product when receiving the shipment ( damaged packaging), he is not obliged to pick up the delivered product, may refuse to receive it, and does not bear the cost of delivery of such a product. It is considered that the products duly received by the customer did not have a visible defect.

If the product has a hidden defect (eg the product is broken, scratched due to transport or improper storage) which the customer determines after opening the product without use, the customer has the right to unilaterally terminate the contract and refund, replace the product, eliminate the defect or reduce the price.

i) Products for which we provide a warranty in accordance with the law and the warranty specified by the manufacturer have a warranty card. The right to use the guarantee is exercised upon presentation of an invoice and a guarantee certificate. The buyer is obliged to keep the warranty card and invoice. The invoice date is the start date of the guarantee activation. The product description is accompanied by information on the period for which the warranty for a particular product is provided.

In the case of a guarantee certificate issued by the manufacturer guaranteeing the correctness of the product within a certain period of time, the buyer may, if the product is not correct, request the product to be repaired within a reasonable time, or he can request another product handed over instead. If the product is defective during the warranty period, it is delivered to the authorized service center specified in the warranty card.

The right to use the guarantee certificate is exercised only upon presentation of an invoice. The buyer is obliged to keep the warranty card and invoice. Product defects resulting from improper use and / or failure to comply with the instructions are not covered by the warranty. Service and sale of spare parts for the purchased product is provided through authorized service technicians listed in the warranty card.

Customer protection

Entry and transfer of personal data

The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the PAYU online credit card authorization system, in accordance with the requirements of cardholders and card brands and the PCI DSS standard. 

Credit card authorization and payment is done using the WSPAY system for real-time authorization and payment of cards.

The WSPAY system uses the highest standards of data protection and privacy.

Customer credit card numbers are not stored on the system and the registration itself is protected by SSL data encryption

Certification according to PCI DSS standards: 

The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for the processing, storage and transmission (communication) of card data. WSPay uses SSL cetificate that uses 256 bit encryption and TLS 1.2 cryptographic encription as the highest standard protection for data transfer.

Order confirmation 

The Buyer will receive an order confirmation notification by e-mail after the purchase, which  will contain all the legally prescribed details.

Delivery

Terms of delivery

Delivery of goods is done by express delivery within 3 working days. If the products are immediately available, delivery will be made within 48 hours after receiving the order.
The user will be informed about the delivery method at the time of ordering the goods (electronically or by telephone, depending on the method of purchase chosen by the Buyer). If the goods are not available, the Seller will notify the buyer (in writing or by telephone) of the possible delivery time. The buyer can then accept a new delivery deadline or cancel the order. If the Buyer decides to cancel the order, the Seller will refund the money no later than 30 days after the delay, increased by default interest. When taking over the goods, the buyer is obliged to check for any damage and immediately report it to the person who delivered the goods or to refuse to take over the shipment on which external damage is visible.

Other terms of delivery

The products will be packed in a way that will protect them from getting damaged by the usual handling during transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible. The goods are insured against loss in delivery.

Shipping cost

Orders over 600.00 HRK qualify for free shipping.
For orders below 600.00 HRK we charge 30.00 HRK for delivery within 3 to 5 days, or 50.00 HRK for delivery within 1 to 2 days.

Privacy guarantee

We guarantee the security and confidentiality of all information concerning the customer. The data must be complete and accurate. We are committed to protect the privacy and confidentiality of personal data of all our customers, in accordance with the Personal Data Protection Act (Narodne novine, nr. 103/2003 and 118/2006).
We collect only the necessary, basic information about customers / users and inform the customers how to use them.
We regularly provide customers with a choice about the way we use their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns. DOTA, OBRT ZA POSLOVNO SAVJETOVANJE guarantees that the personal data belonging to the users of the online store will never be disclosed and used by a third party without the prior consent of the user.
Insight required by the authorized services of the executive state power of the Republic of Croatia is excluded from this, for the needs of investigative actions on the basis of a valid court order.

Confidentiality statement

The Confidentiality Statement is an integral part of the Terms of Purchase and can be read HERE.

Changes to the Terms of Sale

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE reserves the right to change these Terms and commits to notify all registered users via their e-mail addresses entered during registration
. If you do not agree with the stated Terms and do not want to accept them, please make sure to contact us and, and during that time do not use the services of the online store.

Questions and suggestions

If you have any questions or suggestions, please contact us at:

e-mail: winestorecroatia@gmail.com

Electronic communication

By visiting the online store at www.winestorecroatia.com, you are communicating electronically. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing.

Consumer Complaint Filing

In accordance with the Consumer Protection Act, we inform consumers that they have a right to submit a complaint about the quality of our services in writing to the address: DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, NAZOROVA 9, OGULIN or by e-mail at: winestorecroatia@gmail.com

We will provide a response to your complaint in writing no later than 15 days from the date of the receipt of the complaint.