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Privacy policy

Privacy Protection Policy

Preserve your right to information and privacy.

Dear visitors of www.winestorecroatia.com, with the application of the General Regulation on Personal Data Protection (EU) 2016/679 you preserve more rights to the protection and privacy of your personal data. Any personal data submitted or collected on the website www.winestorecroatia.com or through our salespoints is controlled by the company DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, registered in Croatia, with its registered office in OGULIN at NAZOROVA 9.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE is a company that strictly enforces legal regulations in all areas of business, especially those that directly affect the interests and satisfaction of our customers.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE takes its obligation to protect your privacy very seriously, and we will carefully treat any data you submit.

By visiting our site and / or by registering, you accept and agree to the practices described in our Privacy Policy.

We take the protection of your personal data seriously, and we are committed to protecting your personal data under the General Data Protection Regulation (GDPR).

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE recognizes the importance of the protection of your privacy, security and data protection and wants you to feel safe and comfortable when visiting our website.

When we collect your personal data or when you share it with us, we use it in accordance with this Privacy Policy.

This Privacy Policy explains the following subjects:

  • Who are we?
  • What is personal data?
  • What data do we collect and how do we use it?
  • Legal basis for collection of your personal data
  • The period in which DOTA, OBRT ZA POSLOVNO SAVJETOVANJE retains your personal data
  • Automated decision-making
  • Profiling
  • Who can access your personal data?
  • Are your personal data secure?
  • How can you view, verify, modify or delete the data information you have sent us?
  • What is our policy on collecting data that we receive from minors who use our websites?
  • COOKIES - How and why do we use them?
  • Can we subsequently change the terms of the Privacy Policy?
  • Your rights and choices
  • Why you must accept the terms in the Privacy Statement
  • Contact information

Who are we?

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE is a small company owned by Natalia Zielińska - a Polish businesswoman with a Croatian address, specialized in the field of business consulting. While developing her passion for Croatian wine, which she has been sharing with her friends and family for years, at one point she decided to take a step further in spreading her passion, by creating the website www.winestorecroatia.com and, by that, presenting the offer of the best Croatian wines both to her countrymen from Poland, and the rest of the world.

The www.winestorecroatia.com online store is run by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE.

What is personal data?

Personal data is any information that refers, is related to, or is associated with you and can be used to identify you directly (for example, your name and surname) or indirectly (for example, through pseudonyms such as a unique identification number). In other words, personal data is any data related to you personally, including the name and surname, address, age, e-mail address and a telephone number of a particular person. Personal information may also include numeric identifiers such as the IP address of the computer, the MAC address of the mobile phone or cookies.

WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?

We only collect personal information that you wish to provide us or such personal information as is necessary for us to provide and / or improve your services.

We collect and receive data through our websites, applications, social media pages and / or other means.

You provide us with your personal information directly (for example, when you create an account, when you contact us, when you shop through our websites / webshops, applications or in our stores), and sometimes we collect it (for example by using cookies) to understand how you use our websites and applications.

You can give us your e-mail address, name, phone number and other information so that we can inform you about our products, opportunities to participate in our giveaways or surveys, or if you simply wish to receive information about promotions, discounts and / or other activities and offers provided by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE.

We use your personal data exclusively for the purpose of conducting business activity of DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, as well as for managing and obtaining feedback on the provided service, and also to prevent security breaches and infringement of laws or contract conditions.

We will primarily use your personal data to manage purchases and orders, to conduct giveaways, promotions or surveys, to answer your questions and inquiries, to offer loyalty programs, to send promotional content (unless you have asked us to remove you from the newsletter list) and to conduct analyzes and collect statistics.

LEGAL BASIS FOR THE COLLECTION OF YOUR PERSONAL DATA

Depending on the purpose of collecting and processing personal data, the legal basis for processing your data may be: Your consent (legitimate interest), the legitimate interest of DOTA, OBRT ZA POSLOVNO SAVJETOVANJE (improving our products and services, preventing fraud, securing and maintaining the tools you use for example, websites / applications / devices that are safe to use), the execution of the contract or service you have requested and regulations that require the processing of personal information.

THE PERIOD IN WHICH DOTA, OBRT ZA POSLOVNO SAVJETOVANJE RETAINS YOUR PERSONAL DATA

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE stores your personal information that you have submit to through this website in its databases.

Your personal data will be retained by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE only for as long as it is necessary to answer your questions or solve your  problem, provide better and new services, and in accordance with the applicable legal provisions.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE is guided by the following criteria when determining the period in which it retains your data:

  • When you are purchasing our products, we retain your personal data for the duration of the contractual relationship and until you request deletion of the same (if you request deletion before the contract expires, your data will be pseudonymized).
  • When participating in a giveaway / competition or promotional offer, we retain your personal data in accordance with the rules of the respective prize competition / game or promotional offer.
  • When you submit an inquiry, we retain your personal information for the duration of the inquiry and until you request to delete it.
  • We keep your personal information submitted while creating your account until you request to delete the account.
  • When you subscribe to the newsletter, we will retain your personal information until you sign off, unsubscribe or request to delete the subscription.
  • When storing cookies on your computer, we retain your personal information for as long as they serve a purpose.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE has a right to retain your personal data after you stop using its the services or stop visiting this website for the purpose of fulfilling its legal obligations or managing its rights (before courts or other competent bodies) or with the aim of collecting statistical data and record keeping.

When we no longer need your personal data for any of the above mentioned purposes, your personal data will be deleted from all systems owned by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE.

We kindly remind you that you have the right to delete your personal data at any time.

AUTOMATED DECISION MAKING

With the aim of securing transactions through our sites and applications against unauthorized use of personal data and fraud DOTA, OBRT ZA POSLOVNO SAVJETOVANJE uses solutions from third party service providers.
The fraud detection method is based on simple comparisons, associations, groupings, predictions and determination of atypical values, by ​​using intelligent agents, data collection techniques by various in-depth data analysis techniques.

In the case of automated fraud detection, we may delay the order /the request processing due to transaction verification and / or refuse the order / request delivery service, if we determine the possibility of fraud. 

In this case, we will take all necessary precautions and protections to restrict access to your data, while you will have the right to access the information on which we base our decision.

WHO CAN ACCESS YOUR PERSONAL DATA?

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE may share your personal information within the organizational units of DOTA, OBRT ZA POSLOVNO SAVJETOVANJE for the purpose of fulfilling the legal obligations, preventing fraud and / or providing tools, improving products and services, or because you have given us consent to do so.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE will not share your personal information with business partners and associates who intend to use it for direct marketing purposes, unless you have given us certain permission to do so.

Your personal data may also be processed by trusted third-party service providers who are entrusted with the tasks and activities performed on our behalf. In this case, we provide them only with the information necessary to perform the service, with the request that they do not use your personal data for other purposes. Our service providers must at all times provide the same level of security for your personal information as DOTA, OBRT ZA POSLOVNO SAVJETOVANJE

We may disclose your personal information to trusted third parties who assist us in providing digital and e-commerce services, such as social media monitoring, loyalty programs, identity management, ratings and reviews, customer relationship management, network and search engine analysis, third parties providing product delivery services (mail services, delivery services), third parties providing technical support such as platform or server hosting providers, database support and maintenance, as well as software and applications, payment service providers (banks and other credit institutions).

We may disclose your personal data to the public law enforcement institutions in the following situations:

  • when we are obliged to do so according to the requirements of any applicable regulation / law;
  • if such action is necessary for the conduct of the legal process;
  • when responding to any legal requests or actions;
  • if it is in accordance with legal requirements or actions, or for the purpose of protection of rights of DOTA, OBRT ZA POSLOVNO SAVJETOVANJE or the customers of DOTA, OBRT ZA POSLOVNO SAVJETOVANJE and the public.

IS YOUR PERSONAL DATA SECURE?

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE protects your personal data and takes measures to ensure their protection.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE protects the data it collects and processes from unauthorized access by third parties.

LINKS TO THIRD PARTY WEBSITES

The website www.winestorecroatia.com may contain links to other websites.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE is not responsible for the content, accuracy, or function of these pages. The links are given in good faith and

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE is not considered responsible for any subsequent changes to other websites to which it has provided a link. 

We encourage you to be careful and to read the privacy policies carefully on other websites you visit.

Some of our websites provide you with the opportunity to send the website address to another person by e-mail. This feature means that we may collect your e-mail address and / or e-mail addresses of those to whom you have sent the website address. E-mail addresses collected in this way are not used for purposes other than to fulfill your request. These email addresses are not stored and are deleted immediately upon fulfillment of the request.

LOGGING IN THROUGH SOCIAL MEDIA 

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE offers you the opportunity to log in through social media networks. If you log in through social networks, you will share your information with us, depending on the platform settings of a particular social network.

Keep in mind that all content you post on social networking platforms is available to the public, so be careful when sharing certain personal information such as financial information or address details. We also encourage you to read the privacy policy in order to understand what personal information you share and use on social media networks.

HOW CAN YOU SEE, CHECK, EDIT OR DELETE THE PERSONAL INFORMATION YOU SENT US?

You have the right to contact us in order to gain insight into all the information we store about you. You can also request deletion, correction or change of data by sending an e-mail to: natalia.zielinska@dotaeu.com

WHAT IS OUR POLICY ON COLLECTING THE INFORMATION WE OBTAIN FROM MINORS WHO USE OUR WEBSITE?

Considering the fact that the online store www.winestorecroatia.com sells alcoholic beverages, it is forbidden for minors to use the site and purchase our products.

COOKIES, How and why do we use them?

Cookies are small text files that are stored on your computer, tablet or mobile phone while you are browsing the Internet, and also when visiting our website. They carry a series of characters that contain public or encrypted information. The cookie server sends them to your computer and stores them there. They primarily serve to identify the computer from which a website is opened. If you log in to a website, cookies are used to notify the server about the login and check the rights to open a particular page. Each cookie has its own expiration date, after which it is no longer valid. That date may be in the distant future. The cookies allow as to track the path of an individual user through various parts of our website and also through other websites.
Cookies can improve the communication between our server and your computer and thus make the experience of using our website more pleasant. Cookies do not necessarily belong to the website owner, as they can also come from a third party, such as a social network or an advertising network.
Through your browser, you have the ability to view cookies from your computer, delete existing cookies, or adjust their configuration in order to limit their storage or disable it completely. However, please note that some functions (such as login) will not work or will not work properly if you deactivate cookie storage completely.

CAN WE SUBSEQUENTLY CHANGE THE CONDITIONS OF THE PRIVACY POLICY?

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE reserves the right to change and correct this Privacy Policy.

YOUR RIGHTS AND CHOICES

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE respects your privacy.

Your rights are the following:

The right to be informed

You have the right to receive clear, transparent and easily understandable information about how we use your personal information.

The right of access

You have the right to access your personal information that you have provided to us, subject to the prescribed restrictions. In the case of providing information, administrative costs may be charged.

The right to rectification

You have the right to request the correction and / or supplementation of personal data.

The right to erasure / right to be forgotten

You have the right to request the deletion or removal of personal data. Your right to delete and / or remove personal data is not an absolute right as we may have a legal or legitimate basis for retaining your personal data.

The right to object

You have the right at any time to object to the processing of personal data that is processed on the basis of public interest or legitimate interests, including the creation of profiles.

You can cancel your subscription or unsubscribe from receiving direct promotional content at any time.

The right to lodge a complaint with a supervisory authority

You have the right to contact the personal data protection authority and the right to file a complaint about data protection and the manner of implementation of the Privacy Policy DOTA, OBRT ZA POSLOVNO SAVJETOVANJE.  Before filing a complaint with the data protection authority, feel free to contact us to help you in protecting your rights.

The right to data portability

You have the right to move, copy and / or transfer data from our database to another database. This right applies only to data you have provided to us on the basis of a contract or consent, or in the case if the processing is carried out automatically.

The right to restrict processing

You have the right to request a restriction on the processing of your data. This right restricts the processing of your data, which means that we are allowed to store it, but not to process it further.

To exercise your rights as set out above or to make a complaint or submit an inquiry about our privacy practices, please contact the personal data protection officer at e-mail: natalia.zielinska@dotaeu.com

WHY DO YOU HAVE TO ACCEPT THE CONDITIONS OF THE PRIVACY STATEMENT?

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE uses web services in order to collect and process your personal data. This includes the processing and transfer of your personal data within the borders of Croatia.

This Privacy Statement provides you with all the necessary information (in a simple way), so that you can choose whether to use this website and whether to send your personal information.

DOTA, OBRT ZA POSLOVNO SAVJETOVANJE or not.

By visiting our website, as well as by communicating electronically, you accept and consent to the processing of your personal data in the manner set forth in this Privacy Statement.

If you are interested in providing us with certain services (giveaways/prize games, newsletter, new product details) we will require to take additional direct personal data from you (name and surname, address and e-mail address). In that case, we will ask for your consent to the collection and use of your personal data, which will be used exclusively for the purposes for which you provided it to us.

If you have any questions regarding this Privacy Statement, please contact us at natalia.zielinska@dotaeu.com and we will be happy to answer all of your questions.

CONTACT

If you have any questions regarding the protection of your personal data, how we handle your personal data and how we use it, or would like to exercise the rights stated above, feel free to get in touch with us by e-mail at: winestorecroatia@gmail.com

SUPPORT AND COMPLAINTS:

Any issue regarding the products purchased in the stores owned by DOTA, OBRT ZA POSLOVNO SAVJETOVANJE can be resolved by contacting us using any of the contact information provided below:

By phone at: +385 95 573 6209
By email at: winestorecroatia@gmail.com

By post on: DOTA, OBRT ZA POSLOVNO SAVJETOVANJE, NAZOROVA 9, 47300 OGULIN, CROATIA

Yours sincerely, 

Natalia Zielinska (DOTA, OBRT ZA POSLOVNO SAVJETOVANJE)